Investigates
Reads the customer’s report, your code, recent commits, and related pull requests to find the
real root cause, not just the symptom.
Fixes, safely
Drafts a fix, runs your test suite in a sandbox, and flags anything risky so it never merges
without a careful look.
A quick example
#support Jordan (customer) · 2:10 PM hey, my export keeps failing and just says “something went wrong.” anyone know what’s up? tasksmind · 2:11 PM Thanks for flagging this. I’ve found the issue and I’m already working on a fix. I’ll update this thread as soon as it’s resolved.A few minutes later, one of your engineers gets a pull request to review in the connected dev channel: root cause, file paths, and a link, ready to merge.
Where to go next
Your setup guide
Eight steps across three phases: your account & team, get connected, go live.
What you can do
Real walkthroughs: from a customer report to a pull request, CI fixes, and more.